Effective Date: January 4, 2026
Policy Version: 2.4.0
Air Made Easy (the "Company," "we," "us," or "our") provides property management software solutions as a service (SaaS). To ensure global tax compliance and secure transaction handling, our order process is conducted by our authorized online reseller. This reseller acts as the Merchant of Record (MoR) for all transactions. Our reseller handles all primary customer service inquiries regarding payment processing, global tax (VAT/GST/Sales Tax) remittance, and the technical execution of returns.
In accordance with the European Union (Consumer Rights) Regulations and the UK Consumer Contracts Regulations, individuals purchasing for non-business use ("Consumers") have a statutory period of 14 calendar days to cancel their purchase for a full refund without providing justification.
By accessing the Air Made Easy platform, logging into the secure user dashboard, or initiating any manual data entry within the Property Ledger system, you provide your express prior consent for the immediate performance of this service contract. You acknowledge and agree that your statutory right to cancel and receive a refund expires immediately once the digital content or service has been accessed. This is in accordance with the legal exceptions for digital services where performance begins with the consumer's consent.
All subscriptions (Starter, Pro, and Enterprise) are provided on a recurring basis to ensure uninterrupted access to the Property Management suite.
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected at the time of purchase.
To prevent data loss and maintain service continuity, all subscriptions automatically renew at the end of each billing cycle using the payment method on file. It is the user's responsibility to maintain valid payment information.
We believe in full transparency regarding account management. Users may terminate their relationship with Air Made Easy at any time.
To ensure that a renewal charge is not processed, cancellation must be initiated via the User Account Settings or via written notice to our support team at least 48 hours prior to the next scheduled billing date.
Upon successful cancellation, your account will remain active until the end of the current paid billing period. No further charges will be applied. Following the conclusion of the billing period, access to the Property Ledger and associated management tools will be restricted.
Outside of the statutory 14-day window (where applicable and where the service has not been accessed), Air Made Easy operates a strict no-refund policy. As a digital SaaS provider, our costs are incurred upon account provisioning.
Refunds are evaluated on a case-by-case basis at the sole discretion of our billing department and our Merchant of Record. Circumstances that may lead to a refund include:
Refunds will explicitly not be granted for:
We value our relationship with our users and aim to resolve all issues amicably.
By using this service, you agree to contact Air Made Easy support at contact@airmadeeasy.online regarding any billing discrepancies before initiating a formal dispute with your bank. We commit to responding to all billing inquiries within 24 business hours.
Unauthorized "Friendly Fraud" (initiating a chargeback for a service that was provided and accessed) is taken seriously. We reserve the right to provide login logs, IP access history, and data entry timestamps to the Merchant of Record and the issuing bank to contest fraudulent claims.
In the event of a refund or subscription termination, Air Made Easy reserves the right to immediately and permanently delete all user-generated data, property ledgers, and account configurations associated with the refunded transaction to maintain database integrity and security.
For all billing-related inquiries, please include your Order ID and the email address used at checkout.